Experts in Manufacturing IT Support

Supporting some of the UK’s leading manufacturers

Portfolio_Manufacture

To provide a competitive edge to manufacturing companies we sub-divide our Service Desk operation into small, specialist teams that have particular experience of IT support in the manufacturing sector. This means that, in addition to traditional IT Managed Services that cover user and infrastructure support, monitoring and management, we can also:

  1. Support manufacturing specific applications at first line
  2. Scale resource to cope with ‘peak trading’ demand
  3. Improve First Contact Resolution (FCR) across a broader range of manufacturing IT Incidents and Service Requests
  4. Share our sector specific knowledge

Our bespoke manufacturing sector IT support includes:

  • EPOS and ERP support and vendor triage
  • National and International site and store support (including multi-lingual)
  • Rapid onsite deployment for multi-site manufacturing and distribution centre support
  • A 24/7, 365 days a year Service Desk

Our recent IT projects in the manufacturing sector include:

  • Design, build and implementation of a new server room in a manufacturing plant in China for a global hand-drying manufacturer
  • Out-of-hours support for Production staff for a leading quality paints manufacturer
  • Multi-lingual IT service desk for a leading European car parts manufacturer

 

Find out how we can offer so much more than just great IT Support

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