Core IT systems and ways of working are frequently mirrored across all business sectors and retail IT is no exception. However, there are also important sector-specific differences, with retail IT having its own particular set of working practices and challenges.
Our demonstrable experience in supporting retail IT environments means that we can immediately adapt to your particular way of working, providing retail specific IT support to your users, and in turn delivering real competitive advantage.
Our approach is to sub-divide our Service Desk operation into small, specialist teams that have particular experience of IT support in the retail sector (amongst a variety of other sectors). This means that in addition to traditional IT Managed Services that cover user and infrastructure support, monitoring and management we can also:
- Support retail specific applications at first line
- Scale resource to cope with ‘peak trading’ demand
- Improve First Contact Resolution (FCR) across a broader range of retail IT Incidents and Service Requests
- Share our sector specific experience
Tailored retail sector IT support includes:
- EPOS and ERP support and vendor triage
- National and international site and store support (including multi-lingual)
- Rapid on-site deployment for store support
- A 24/7 ‘lights-on’ Service Desk
Our recent consultancy, projects and strategic guidance of the best ways to use IT to gain a competitive advantage in retail include:
- Guest WiFi for a global multi-site show-room estate – Free customer wireless network solution with enhanced customer identity module, to capture key information upon access including name, contact details, and shopping preferences
- Secure store tablets – Allowing customer to browse solutions via a mobile interactive instore electronic catalogue
- Customer Analytics – Utilising leading vendor wireless solutions in combination with software analytics to enable tracking of anonymous customer movements, both in store and also walk-by traffic.
Call or email us to find out more about our bespoke IT Support services